Omaha-ha-ha-help!
I’m explaining an itinerary for a European trip that a customer is interested in booking.
Me: “And then the Normandy tour continues to Omaha Beach.”
Customer: “Omaha has a beach?”
Me: “Uh, no. Omaha Beach is a beach in Normandy that played a big part in World War 2. There’s a big historical monument there, and—”
Customer: “—I’ve been to Omaha, and there’s no beach!”
Me: “Again, ma’am, I’m not talking about the city of Omaha in Nebraska. This is part of the European tour, remember? I’m talking about France.”
Customer: “Well, tell France to stop copying us!”
Me: “…anyway, after that you visit the—”
Customer: “—Do we go to Pearl Harbor on this trip?”
I think I am being trolled at this point, but nothing in her behavior indicates this.
Me: “Pearl Harbor is in Hawaii, ma’am. This is a European tour, remember?”
Customer: “Oh. Well, you mentioned World War 2, and I know Pearl Harbor was that.”
Me: “World War 2, as implied by the name, was fought all over the world, ma’am. It happened in Europe as well as Hawaii.”
Customer: “That’s the one that the Japanese bombed, right?”
Me: “Yes.”
Customer: “Did they bomb Boston harbor?”
Me: “No.”
Customer: “Why not?”
Me: “…”
The rest of the conversation was like this. She did not book the trip.
