Olfactional Hazards
(A customer comes up to me with a knitted poncho.)
Customer: “Excuse me, is this 100% wool?”
Me: “No, it’s 100% acrylic.”
Customer: “Are you sure? It feels like wool.”
Me: “It does, but it is acrylic. I saw the tag before it came off.”
Customer: “But it feels so much like the scarf I’m wearing right now, and that one is 100% wool. It even smells like wool. Smell it!”
Me: “Um, my nose isn’t good enough to distinguish between wool and acrylic. I’m sorry.”
Customer: “No, smell it! Then, smell my scarf.” *sniffs both the poncho and scarf* “See, they smell the same.”
Me: “Okay, I’ll take your word for it.”
Customer: “No, smell my scarf. Smell it!”
Me: “Uh…”
Customer: “SMELL MY SCARF!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
