Oh, We’re So Disappointed That You’re Leaving
I work in a hotel and handle the night auditing. I recently had a rather irritating situation, though that has thankfully resolved itself.
I have only been working at this particular hotel for approximately three months, and since I work from 11:00 pm to 7:00 am, I am on shift when the [Breakfast Bar Girl] arrives.
It’s 1:00 am when the phone rings, which is a little unusual.
Me: “Thank you for calling [Hotel], this is [My Name]. How may I help you?”
Breakfast Bar Girl: *Slurring* “Hey, it’s [Breakfast Bar Girl].” *Giggles* “I’m really sick and won’t be in in the morning, but you should be able to cover the breakfast, right?” *Giggles some more*
Me: “No, I can’t. You’re supposed to notify the manager. Do you have a pen so you can take down her number?”
Breakfast Bar Girl: “Nooooo.” *Laughs and then pauses for a long time* “Why do I have to call her?”
Me: “Uh, because she has to come in and cover your shift or approve the overtime for me to wait until another manager comes in.”
Breakfast Bar Girl: “Well, can’t you call her? I can’t call her. You have to.”
She giggled again and hung up.
I was ready to jump through the phone and shake her. Her shift started at 5:30, and she was clearly drunk, and, by the sounds of it, having a good time with someone. I messaged the manager about her calling out, and he confirmed it.
Well, apparently, after calling out with the giggle illness, she came in to work anyway. The poor guy at the desk who had to replace me also reported to the manager that she was swaying and falling over a lot.
The breakfast food was 90% gone before he realized he hadn’t seen her restock in a while and went to check. She had swayed her way into the pantry, shut the door behind her, and promptly passed out on the floor, where the front desk guy found her.
She mumbled refusals to wake up and slapped drunkenly at people who tried to shake her, and it took a glass of ice water to the face to bring her shrieking to awareness. She found herself looking at the front desk guy and a scowling manager with the empty glass in hand.
She slurred, “I kwuh… I quite… I, um, I quit,” and walked out.
An anonymous call to the police was made about a drunken driver on the road the instant her car started moving.
Question of the Week
Have you ever met a customer who thought the world revolved around them?