Oh, Sure. I’M The Bad Guy.

I wanted to start therapy to try to talk through some things that I’ve been dealing with. I found someone who took my insurance and had an opening in the next week.

On the morning of my appointment, someone from the office called. 

Office: “We need to reschedule your appointment for today. [Doctor] is overbooked and can’t take any new patients this week. We have [date two weeks from now].”

Me: “Oh. Yeah, okay, I understand.”

Office: “Great! See you then!”

Two weeks went by without a word. Then, on the morning of my appointment, they called again. 

Office: “We need to reschedule your appointment for today. [Doctor] is overbooked and can’t take any new patients this week. We have [date three weeks from now].”

Me: “Oh. Well, is anyone else available sooner? I—”

Office: “No, only [Doctor] is taking new patients. Do you want that appointment?”

Me: “Yeah, I’ll take it.”

Office: “Okay, sounds good. See you then!”

If you’re guessing what happened on the morning of my third first-appointment, you’re right. They called again.

Office: “We need to reschedule your appointment for today. [Doctor] is overbooked and can’t take any new patients this week. We have [date one month from now].”

Me: “You know, I’m just going to cancel.”

Office: “We really don’t advise that. We—”

Me: “You have cancelled my intake appointment three times because [Doctor] is overbooked. It’s clear that you’re overwhelmed and I’m just not going to be seen anytime soon. Thank you for your time, but I will not be rescheduling.”

Office: “Okay, good luck getting care somewhere else when you act like that.”

Me: “Excuse me? Who—”

She hung up without answering. I received an email saying I was dismissed from the practice for my behavior and lack of cooperation with the office staff. I feel like I’m better off looking elsewhere.