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Oh, I Just Found Another Room Under My Desk!

, , , | Right | CREDIT: ThatsNoMoOnx | January 24, 2022

A loyalty rewards member calls our hotel for a room at 9:00 pm. He gets the last room available, which is a handicapped-accessible room. He shows up during my shift, which is audit (overnight), to check in.

Me: “Just to let you know, your room is handicapped accessible. That only means that the tub has grab bars and the doorways are wider.”

He has a fit.

Me: “Yes, I do apologize, but I wanted to make you aware that the room is handicapped accessible, and it’s the only room we have available as we are sold out.”

Guest: “What?! What do you mean? Aww, my wife hates those. Can you move me to another room?”

Me: “Unfortunately, sir, we are sold out and have no other rooms available.”

Guest: “Can I go look at the room first?”

At this point, I already have him checked in, so I don’t care what he does.

Me: “Sure, just know that that’s the only room we have in our inventory, so what you see is what you get.”

The guest goes to check the room and comes back.

Guest: “My wife really doesn’t want to be in a handicapped room. I’m a [Loyalty Rewards Program] member. Can I get an upgrade to something else?”

Me: “Thank you for your loyalty to the brand, but as I said before, THERE ARE NO. ROOMS. AVAILABLE. TONIGHT.”

Guest: “Okay. My wife said she guesses that’s okay; she’s just tired and wants to sleep.”

I just smiled until my soul leaked from my eyeballs.


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