Oh, Call Him At Home, Where The Phone Charges Roam

British Columbia, Call Center, Canada, Karma/Comeuppance, Liars/Scammers | Right | December 28, 2010

(A customer calls in to report his cellphone as stolen three weeks earlier while he was on vacation in Vietnam. He had just received a bill for a few thousand dollars for international usage. I asked if I could put him on hold while I checked into his problem. I used the time to confirm the billed calls from Vietnam were to numbers from previous bills; numbers he called all the time. I looked up his to see where the phone was currently registering and was unsurprised to find it registered to a US cell tower. I decided to call it.)

Me: “Hello, sir, this is [My Name] from [Service Provider]. We were just having a conversation about this phone being lost on your other line. You do realize that what you are attempting to do is fraud? Given the amount of money involved it would be considered a felony.”

Customer Cell Phone: *click*

Landline: *click*

(I dialed into his voicemail and left a very detailed message about prompt payment and made copious notes on the account. The account was paid in full and on time.)

This story is part of the Lying-Customers-Getting-Caught roundup!