Off The Clock So Get Off My Case
(I work for in customer service for the cable company in a relatively small city. Our office is located in the town’s only mall. While it makes shopping after work very convenient, it can lead to other problems. I have been sidelined by up to 30 minutes in other stores by customers who “just have one question” about their service, technical issue, etc. This happens as I am grocery shopping after work one day. Sadly, I’ve had to make it my regular response:)
Grocery Shopper: *seeing my uniform shirt* “Hey, you work at [Cable Company]?”
Me: “Not right now, I don’t.”
Question of the Week
Have you ever served a bad customer who got what they deserved?