Off-Menu Lies
Years ago, I worked at a famous-to-Canadians coffee chain.
Customer: “You messed up my order yesterday!”
Me: “Around what time did you come in? I can look it up in the system.”
Customer: “[Time].”
The time he mentioned was when I was on shift the day before. I had no recollection of him. Mind you, there were only two of us working. Before I dove into the orders from the day before:
Me: “What did you order, sir?”
Customer: “You messed up my sandwich!”
Me: “What sandwich was it?”
He responded with a sandwich that wasn’t on the menu and hadn’t been in the last four years I had worked there. And that’s just one of many tales I have of people trying to scam us for free food.
Question of the Week
Have you ever served a bad customer who got what they deserved?
