Off-Color Knowledge
Customer: Hi, I need some printer ink, please. Do you carry ink for [Printer Model]?”
Me: “Of course. You want the color cartridge?”
Customer: “Oh, they have colors? Okay, then, I want green and pink.”
Me: “It doesn’t really work like that. The printer has one color cartridge that can do all the colors.”
Customer: “Really? How they can put that many colors in one cartridge?”
Me: “They put only blue, red, and yellow, and they’re mixed to make all the colors.”
Customer: “Oh, that sounds cool. But how will the printer know which color goes where if I don’t tell it?”