Of All The Lies To Tell
Snooty Customer: “I want a milkshake, but I want it made THICK. Last time I had a shake here, it was like drinking ice cream flavored water!”
Me: “I can assure you that I can make you a very thick milkshake, ma’am. What flavor would you like?”
Snooty Customer: “A milkshake! I want a milkshake!”
Me: “Yes, ma’am. What FLAVOR of milkshake would you like?”
Snooty Customer: “I told you I wanted an extra chocolaty chocolate one!”
Me: “Yes, ma’am. One extra chocolaty chocolate milkshake, thick.”
(I fill the milkshake cup with chocolate ice cream and use hot fudge sauce instead of chocolate syrup. I add maybe a tablespoon of milk. I get it mixed up and ring her up, and she leaves. A few minutes later she returns, cuts in front of about 10 people waiting in line and slams her milkshake on the counter.)
Snooty Customer: “I want to talk to a manager! I want to know why no one here can do their d*** job!”
Manager: “How can I help you, ma’am?”
Snooty Customer: “I told that girl there I wanted a normal chocolate milkshake, and this is so thick I can’t get it through the straw! I just gave myself a headache trying to drink this thing! I demand double my money back, a free milkshake, and some ibuprofen!”
Manager: “Ma’am, I was standing right behind her when you placed your order. She made you what you asked for. An extra chocolaty shake that was thick. I am not returning your money or giving you a new milkshake.”
Snooty Customer: “But, my husband is Dr. [Name] and I always get what I want!”
(Suddenly, another customer who has been standing in line and watching the whole thing speaks up.)
Another Customer: “Excuse me, b****, but Dr. [Name] is my BROTHER and you sure as h*** aren’t his wife, you d*** liar!”
Snooty Customer: *leaves in a huff*
(My manager gave the other customer her entire order on the house. She deserved it, whether it was true or not.)
Question of the Week
Have you ever served a bad customer who got what they deserved?