Ocean’s Berate
Caller: “What is your best rate for an ocean view room for Friday night?”
Me: “$350 for that night.”
Caller: “I’m not paying that! Give me a better rate.”
Me: “Well, we have a better rate on a non-ocean view room: $269.”
Caller: “NO, I don’t want to look at the alleyways! I can get a better rate than that on the Internet!”
Me: “Which website? We can match rates if you see a cheaper one.”
Caller: “Any website! No one ever pays full price for a room. If I was Indian, you would give me a better rate!”
Me: *baffled silence*
Caller: “Because I would keep talking until I wore you down! If that’s the best you can do, I will go elsewhere!”
Me: “Sir, $350 is the best rate I can do. Have a good evening!”
(The caller, stunned that I didn’t immediately try to please him to get his business, left a long pause, then slowly hung up.)
Question of the Week
Have you ever served a bad customer who got what they deserved?