Oblivious To The Obvious, Part 2

| Right | May 20, 2014

(I deal with customer queries on the phone, but we have no automated system that pops up with details. Calls just come straight through.)

Me: “Good afternoon, this is [Bank]. Can I take your name please?”

Customer: “It’s [Customer].”

Me: “Hello, Mr. [Customer], how can I help?”

Customer: “I want you to send me a list of my direct debits on this account.”

Me: “Sure. Can I take your account details please?”

Customer: “Isn’t it obvious?”

Me: ” … No?”

 

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