Objects May Be Larger Than They Appear

| Right | January 22, 2009

Me: “Hi, how can I help you today?”

Customer: “I’m fine. Yes. I would like to return this.” *sets down a family-sized box of cereal*

Me: “All right… do you have your receipt?”

Customer: “Yes, of course. I just bought it yesterday.”

Me: “Great! Oh, was there anything wrong with the item?”

Customer: “Why, yes there was. It didn’t fit in my pantry!”

Me: “Uh…”

Customer: “Yes, it was too big! I bought it because it was such a good deal, and I brought it home and it didn’t fit! You really should put sizes on there or something.”

(While listening to her I place a red defect sticker above the bar code on the box.)

Customer: “There isn’t anything wrong with the cereal! I didn’t even open it!”

Me: “But you took it home, and once food has been brought home, I have to defect it out if you’re returning it.”

Customer: “What a waste!”

Me: “Would you like this back on the card you paid with, or in cash?”

Customer: “Cash, dear — I need some more cereal!”

Me: *facepalm*

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