Objects May Be Larger Than They Appear
Me: “Hi, how can I help you today?”
Customer: “I’m fine. Yes. I would like to return this.” *sets down a family-sized box of cereal*
Me: “All right… do you have your receipt?”
Customer: “Yes, of course. I just bought it yesterday.”
Me: “Great! Oh, was there anything wrong with the item?”
Customer: “Why, yes there was. It didn’t fit in my pantry!”
Me: “Uh…”
Customer: “Yes, it was too big! I bought it because it was such a good deal, and I brought it home and it didn’t fit! You really should put sizes on there or something.”
(While listening to her I place a red defect sticker above the bar code on the box.)
Customer: “There isn’t anything wrong with the cereal! I didn’t even open it!”
Me: “But you took it home, and once food has been brought home, I have to defect it out if you’re returning it.”
Customer: “What a waste!”
Me: “Would you like this back on the card you paid with, or in cash?”
Customer: “Cash, dear — I need some more cereal!”
Me: *facepalm*
Question of the Week
Have you ever served a bad customer who got what they deserved?