Objectionable Request

I work tech support for a law firm. When everything moved to Zoom, I would get frequent calls from the lawyers I worked for with complaints like:

Lawyer: “I can’t see the other guy! Make it so I can see them!”

Me: “They’ve turned off their webcam.”

Lawyer: “So turn it on.”

Me: “I can’t.”

Lawyer: “Yes, you can, you’re tech support.”

Me: “Which means I support your tech, not theirs.”

Lawyer: “Why is it taking you so long to just do what I need?”

Me: “And why is it taking this long for you to understand that I cannot, in fact, remote into opposing counsel’s computer and manually turn on their webcam?”

The lawyer complained to the tech support manager about me and was simply laughed at.