Obeys Instructions To The Letter
(I’m in the security department and from time to time we send letters out to customers if we need to check transactions are genuine.)
Me: “[Bank] Security. You’re speaking to [My Name] in Liverpool; can I take your name, please?”
Customer: “I’ve got a letter, here.”
Me: “Okay, we’ll just be wanting to check some transactions on your account, just to make sure everything is genuine.”
Customer: “What?”
Me: “It’ll just be a security check. Is that what the letter says?”
Customer: “I don’t know.”
(I assumed at this point that perhaps he couldn’t read so I was about to explain further when…)
Customer: “Should I open it?”
Me: “Sorry?”
Customer: “Should I open the letter?”
Me: “Uh.. well… yes.”
Customer: “Okay, that’s all I wanted to know. Thanks, bye!”
(I feel bad, because I didn’t tell him to read it after opening it, and didn’t visit his address and personally type in our phone number for him, either.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
