Obama Drama, Part 4
(I work at an office supply store in the printing department. It is a Saturday evening, and a coworker and I are currently putting out ads for the next week. We have just closed our doors, and everything is going fine until we get a call. I don’t pay much attention until my coworker calls me over to take it, as it is for my department. Keep in mind that we are currently closed.)
Me: “Thank you for holding. This is [My Name]. How can I help you?”
Customer: “Yeah, I was wondering if I could get a price quote on some prints?”
Me: “Sure thing! What are you looking to get?”
(The customer proceeds to describe what he wants, which goes on for a few minutes. The conversation goes well, nothing out of the ordinary, until we reach the end of the conversation.)
Customer: “Sounds good! What time do you all close?”
Me: “We closed about 15 minutes ago, sir, but we open back up at 10:00 tomorrow morning.”
Customer: “Aw, man, really? I am actually just right outside. Could you make an exception?”
Me: “No, I’m afraid not, but like I said, we open back up tomorrow.”
Customer: “But I’m from out of town and I really need this done.”
Me: “I’m sorry, but we are closed.”
Customer: “But I’m from Texas; does that change anything?”
Me: “Unfortunately not, sir. We are still closed, regardless.”
(We go back and forth like this for several minutes. He is getting irate the longer it goes on, and so am I. I try to keep the friendliest voice I can muster. It seems like he has finally decided to give up, until the customer says something I never expected.)
Me: “I’m sorry, sir. Like I said before, we are closed.”
Customer: *in a threatening tone* “Do I need to call Obama to confirm that you’re closed?”
Me: *legitimately speechless*
Customer: *click*
(After I hung up the phone, I told my coworker and manager. They both got a pretty good kick out of it! It was the strangest phone call I have ever received. We also never did get that phone call from Obama.)
Related:
Obama Drama, Part 3
Obama Drama, Part 2
Obama Drama
Question of the Week
Have you ever served a bad customer who got what they deserved?
