O, Canaduh, Part 9

| Right | July 21, 2015

Me: “Good Afternoon, you’re speaking to [My Name]. Can I take your reference number, please?”

Customer: “Hi, I’m calling from Toronto.”

Me: “Okay, how can I help?”

Customer: “Well, I’ve seen [alarm product that we don’t stock] being advertised and I want to know if you could sell me one?”

Me: “I can look into it for you. Are you looking to install this into a property in the UK?”

Customer: “No, of course not! I told you I’m in Toronto. Why ever would you think that?”

Me: “Well, ma’am, you have called a company based in the UK, so the systems we sell are set to UK settings.”

Customer: “Well, I know that.”

Me: “So, then you’d be aware that even if we did sell you a system, it wouldn’t work in your property?”

Customer: “Of course it would! We’re a part of the British Commonwealth!”

Me: “I’m sorry, ma’am, it definitely wouldn’t work, as it needs connection to a power outlet, and the outlets in Canada are different to the ones here in Britain. Also, even if we were to look into selling you a system, regulations state we need to get a trained engineer to install it for you, and none of our engineers would be able travel to Canada from the UK to install it.”

Customer: “Well, what am I supposed to do?”

Me: “I’d recommend contacting a supplier in Toronto.”

Customer: “You’ve just lost thousands of dollars!” *slams phone down*

Related:
O, Canaduh, Part 9
O, Canaduh, Part 8
O, Canaduh, Part 7
O, Canaduh, Part 6

1 Thumbs
623