Nuts About Mexican Donuts

, , , | Right | March 28, 2018

(I work at a Mexican fast food establishment. The lobby closes at ten pm, but the drive-thru stays open much later. About 30 minutes after the lobby closes, I am finishing up my cleaning duties when a man walks up to the door.)

Man: “Hey, open the door!”

Me: “I’m sorry, sir, but the lobby is closed. The drive-thru is still open, though.”

Man: “I just came through the drive-thru, and you guys forgot my churro!”

Me: “I see. I’m sorry about that, sir, and we would be more than happy to get that straightened up for you. Please come back through the drive-thru and explain the situation to the people at the window, and they will take care of you.”

Man: “Why can’t you just hand it to me now?”

Me: “I’m sorry, sir, but we are not allowed to open the lobby door after closing time.”

Man: “Like, ever?! So, you’re stuck in there all night until you open? No! I don’t believe it! You give me my d*** churro!”

(I notice that his car is a minivan with children in the back.)

Me: “We would be more than happy to give you your churro, and we’re sorry for the inconvenience, but I simply cannot open these doors for you. Please go through the drive-thru.”

(Now he’s shaking the handles of the door, as if he expects this will open them.)

Man: “Well, I guess you care about this stupid rule more than you care about good customer service!”

Me: “Yep, but if you’d like, I can get my manager.”

(At that he flips me off and storms away. My coworker is in the lobby during this and sees the whole thing.)

Coworker: “Wow. I didn’t know a person could get so worked up about a churro.”

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