Nuts About Coupons

(I am ringing up a customer’s purchase: candy, and some cold medicine.)

Customer: “Oh, you didn’t scan this yet.” *offers me a coupon*

Me: *scans the coupon without looking, then glances at it* “Oh, this is for nuts. You didn’t get any, so the computer won’t take it off.”

Customer: “Then why is it showing up on your screen?”

Me: “The computer does that, but it says, ‘Pending Validation.’ Since you didn’t get the item, it won’t take it off.”

(I total the purchase and show her the red notification saying it won’t take the coupon.)

Customer: “But you can validate it, can’t you?”

Me: “No, sorry, I can’t. The computer won’t let me.”

Customer: “But I got nuts, look!” *shows me a bag of peanut M&Ms* “Nuts!”

Me: “…”

Customer: “Where is your manager?”