NOW You’ve Gone And Done It!

(I work in a store where you can reserve an item on our website to collect the same day if we have it in stock. It is fifteen minutes past closing and I am waiting for my manager to shut down the store’s systems when a man approaches the door. I ignore him for at least two minutes, but he starts pulling on the door. Out of politeness, I decide to ask him what he needs.) 

Me: *unlocks door* “Can I help you with anything, sir?”

Customer: “My wife ordered something and I’m here to collect it.”

Me: “I’m sorry, but we’re closed right now. We do—”

Customer: “Well, that’s just wonderful!”

Me: “Again, I’m sorry. We do open again tomorrow morning at 9:00 am.”

Customer: *glares at the opening times posted on the door* “I can see that! This is just wonderful. I need my item now; you’ve ruined my evening!”

Me: “Sir, all our systems are shut down. I—”

Customer: “It says on my email ‘collect now’!”

Me: “Yes, that is a standard email—”

Customer: *now looking at me directly in the eye* “THIS IS JUST WONDERFUL!”

(The man proceeded to storm off while I just stood there flabbergasted. “Collect now” does not mean collect NOW.)