Now That’s What I Call Customer Service

(A customer comes into the store about once or twice a month. She walks up to the new releases, and then proceeds into the center of the store where we don’t have many security cameras and stuffs the movies into her purse. We know she has been doing it for quite some time, but we legally aren’t allowed to stop her. However, we get a new manager.)

Me: “Just leave her alone. She’ll be gone soon.”

Manager: “Watch this.”

(The manager walks up to the woman as she finishes stuffing the movies into her purse.)

Manager: *smiling* “Good evening, ma’am, can I help you steal anything else today?”

(The customer went white and ran out of store. She never showed up again.)