Now Hiring: Omniscient Employees
Me: “Good morning, this is [My Name]. How may I help you?”
Caller: “Hi there! About a month ago you guys had a festival in the park, right?”
Me: “Yes, we did. It was excellent. Did you attend it?”
Caller: “No, I had just remembered seeing the ad for it in the newspaper.”
Me: “Okay. Well, that one is over but we will be having another Christmas festival in December.”
Caller: “That’s fantastic, but I was wondering… above your ad was an ad for a jewelry store. Do you remember?”
Me: “No, I don’t; I’m sorry. I just placed the ad. I didn’t really see it in the newspaper.”
Caller: “Well, it was for a jewelry store… I was wondering if you knew what store it was and if you have their number handy?”
Me: “Umm, no, I don’t. Maybe you can call the newspaper and find out?”
Caller: “Well, why don’t YOU have it?! It was above YOUR ad!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.