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, , | Right | February 23, 2009

Me: “Good morning, this is [My Name]. How may I help you?”

Caller: “Hi there! About a month ago you guys had a festival in the park, right?”

Me: “Yes, we did. It was excellent. Did you attend it?”

Caller: “No, I had just remembered seeing the ad for it in the newspaper.”

Me: “Okay. Well, that one is over but we will be having another Christmas festival in December.”

Caller: “That’s fantastic, but I was wondering… above your ad was an ad for a jewelry store. Do you remember?”

Me: “No, I don’t; I’m sorry. I just placed the ad. I didn’t really see it in the newspaper.”

Caller: “Well, it was for a jewelry store… I was wondering if you knew what store it was and if you have their number handy?”

Me: “Umm, no, I don’t. Maybe you can call the newspaper and find out?”

Caller: “Well, why don’t YOU have it?! It was above YOUR ad!”

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