Notice Of Stupidity
(I work in a call center for default management prevention for student loans.)
Me: “Thank you for calling [Company]. How can I help you today?”
Customer: “Yeah, you guys keep saying I’m overdue, but I’ve been making payments. I don’t understand why it keeps saying I’m past due. I’ve made payments every month. Do you see the one I made last week? This better not have hit my credit!”
Me: “Yes, sir, I see the payment was made.”
Customer: “What’s the problem?”
Me: “Your payments regular monthly payments are set $150.00. You’ve only been paying $100.00 each month.”
Customer: “Well, how was I supposed to know my payments had gone up?! I didn’t get a notice!”
Me: “Are you getting statements every month?”
Customer: “Yes.”
Me: “Are you reading your statements?”
Customer: *silence*
Me: “Sir, are you still there?”
Customer: “I’d like to make my payment now, please.”
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Tell us your story about a customer who couldn't understand the most simple concept.
