Nothing “Left” To Spend
Me: “How much are you looking to spend?”
Customer: “Around £1050.”
Me: “Well, the world’s your oyster, then.”
Customer: “I know.” *acting if he was a baron or something*
(I start showing him the products in his stated price range, and we find a good model which suits him.)
Customer: “Oh, don’t have them in left-hand, do you?”
(It is obvious he is saying this as a way to get out of the sale, as he thinks we don’t have any left-hand models.)
Manager: “Yes, we do.” *gets one straight out of the box*
Customer: “Oh, okay. But I really wanted one in camouflage.”
Manager: *gets a camouflage, left-hand model from another box* “Must have got another shipment in.”
Customer: “Yeah, um… Yeah. Well, now that I think about it, I actually shouldn’t go over £950.”
Manager: “I can do this for £935.”
Customer: “Oh! Um, yeah, okay, well…” *thinking of a way out of this situation he got himself into* “I’ll come back tomorrow.”
(That was the last we saw of him.)
Question of the Week
Have you ever served a bad customer who got what they deserved?