Nothing Is More Exhausting Than The Basics

I work in a computer store. I help a client select a wireless router to use in her home. The next day, she comes in, irate, to complain to my manager that she didn’t receive the correct product.

The customer quickly points me out and, after some yelling and huffing, we begin to address the variety of issues that could have caused the router to not work. After making no headway with all of the advanced networking questions, I decide to start over with the basics.

Me: “Do you currently have a service with an Internet provider?”

Client: “What do you mean?”

Me: “Have you signed up with Clear, Comcast, or AT&T to get Internet in your home?”

Client: “You have to buy the Internet?!”