Nothing But Air Between His Bun
(I work in a burger restaurant. We’ve just started a new promotion with two new burgers.)
Me: “Hi there. Can I help you?”
Customer: “Yeah, umm… Can I try your new burger?”
Me: “Sure. Is that the cheddar burger or the Mediterranean chicken burger?”
Customer: “Uh… what’s the difference?”
Me: “The cheddar burger is a beef burger with cheddar cheese, while the Mediterranean is a chicken burger with peppers and salsa.”
Customer: “I… I don’t know?”
Me: “This one…” *points to picture* “…is our new beef burger, and this one…” *points to another picture* “…is our new chicken burger.”
Customer: “Oh right! So, can I get the new one?”
Me: “Chicken or beef, sir?”
Customer: “Uh… chicken? I guess?
Me: “So, just to check you want the Mediterranean chicken burger? This burger here?”
Customer: “I think so.”
Me: “Okay. Anything else for you?”
Customer: “So, what have I ordered?”
Me: “This burger here, sir.” *points to picture again* “The Mediterranean chicken burger.”
Customer: “Wait, what’s in it?”
Me: “Crispy chicken, peppers, lettuce, salsa and mayo. Is that okay?”
Customer: “Yeah, sounds good!”
(I hand the customer his meal and he walks off. He’s back about 10 minutes later, with half of the burger.)
Customer: “Erm, this isn’t what I ordered.”
Me: “I’m sorry, sir. I thought you wanted the Mediterranean chicken?”
Customer: “No. I wanted the new burger. That one!” *points at cheddar burger picture*
Me: “Oh, right… Okay. I’ll just get that for you. Have you already eaten half of the chicken burger?”
Customer: “Yeah, sorry! I didn’t realise until now that it wasn’t the beef one.”
Question of the Week
Have you ever served a bad customer who got what they deserved?