Note: Still Needs To Discover Fire And The Wheel
(Ten years ago, I was working for a company selling computerized cash registers. A customer called in to help me with a cash register that didn’t connect to the back office computer)
Me: “So, can you tell me the settings of the DIP switches on the cash register?”
Customer: “DIP switch?”
Me: “Oh, sorry, the small switches located on the backside.”
Customer: “Eeeerrr… there are no switches there.”
Me: “Oh, yes, there are. Right next to the power cord.”
Customer: “No. There are no switches. Not anymore!”
Me: *puzzled* “Huh? Not anymore? What do you mean?”
Customer: “Well, you know, my colleague told me that these switches might actually be what caused the problem, so I removed them.”
Me: “REMOVED THEM?!”
Customer: “Yeah, you know, removed them. With a chisel.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.