Not Very Personable

, , | Right | April 12, 2018

(I volunteer at a thrift store that supports a local animal shelter. We have recently gone through a change in managers. Our previous manager was asked to step down due to not being a people person. She’s a nice enough lady once you get to know her, but can be extremely blunt, and we got some complaints. I’m helping a customer carry her bags out to her car.)

Customer: “You really do have a nice store here.”

Me: “Thank you; we try.”

Customer: “Especially since you no longer have that manager.” *laughs, then looks at me expectantly*

Me: *frozen in shock for a moment* “I… like [Previous Manager].”

Customer: “Well, she was very rude and mean.”

Me: “She’s kind of brusque, but she never meant to be mean. It’s just her personality.”

Customer: “Well, you can’t have personalities in the service industry. Especially in a place that runs on donations.”

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