Not Very Open Minded, Part 14

| Right | January 25, 2016

(I work on the customer service desk of a large, busy retail store. We open later on Sundays, at 11 am. Our opening times are clearly signposted on the doors. It’s around 10 am and although we’ve raised the metal shutters on our storefront we haven’t yet unlocked the doors, and are still setting up for the day. The customer bangs on the door, causing me to look up from my paperwork. I shake my head and point to the sign.)

Me: “We’re not open yet, sorry!”

(Customer continues to bang on the door, then with an almighty shove manages to actually break it down.)

Customer: “I want to do a return!”

Me: “Uh… you just BROKE our door. We aren’t open!”

Customer: “Right, whatever. So I need to return these picture frames. Here’s my receipt…”

Me: “I can’t return them. Our tills aren’t on, and even if they were our office team hasn’t put the cash drawers in. You have to wait until 11 am.”

Customer: “What? You’re telling me I can’t return these? Why aren’t your tills on yet?”

Me: “We’re not open. We open at 11 am. Our opening times are on the sign outside. See?”

Customer: “What? So I can’t return them?”

Me: “You can, but you need to wait another hour. The tills aren’t on. The store isn’t open. I physically can’t give you your money back yet.”

Customer: “This is ridiculous! This is dreadful customer service; I’m never coming back here again!”

(She stormed out in a huff, leaving me confused, bewildered, and with the task of fixing the doors back up before we open.)

 

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