Not Very Closed Minded, Part 5
(I work on Sundays; in the UK, the law states our shop can only be open for six hours. We close at half past four, but the staff stay until 5 pm. It’s quarter to 5, and I notice a woman in our car park, looking at the items we have outside. She looks at the door, and I think she’s seen the sign that says our opening times, so don’t shoo her away until I notice her picking some items up, and moves towards the door, only to find it locked. She rattles the door.)
Me: “We’re closed, sorry!”
Customer: “What?”
Me: “We close at half past four!”
Customer: “What?”
Me & Manager: “We’re closed!”
Customer: *shouting to her little boy* “[Name]! Get here. They’re closed!”
(Thinking that’s the end of it, we go back to what we were doing. Suddenly she bangs on the door.)
Customer: “…does this mean I can’t buy anything?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.