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Not Very Closed-Minded, Part 45

, , | Right | March 11, 2021

Usually, when we close or are close to closing, we let customers know so they can hurry with their purchase and leave. Most of them are understanding and kind about it, while some are either rude and argue or are completely oblivious.

We are a few minutes to close and the open light has already turned off. This family of four walks in and I greet them with the usual spiel.

Me: “Hello! Just to let you know, we are closing very soon. We do recommend hurrying with your purchase. Please let us know if you have any questions.”

They nod and smile at me, saying nothing, and continue back. We have sliding doors, so after they enter, the manager turns them off and locks them. I should note that we can unlock and open them ourselves at will. We have another customer besides the family who quickly finishes their purchase and leaves. However, we can’t finish anything until the family leaves. I keep an eye on the clock. One minute after close, two, three… it keeps going. I keep radioing to my coworkers, who can only hear me through earpieces.

Me: “Are they done yet? We closed five minutes ago.”

Coworker: “They’re still here.”

Manager: “They need to hurry up. We’ve been closed.”

Coworker: “I will tell them again.”

This continues until it is ten minutes after close. Each time we let them know to hurry, they say they will be done quickly. I call lies now. After ten minutes, they are visible to me and the front door and they are still looking around. Then, the father gets a call and takes it. That’s when we realize they are killing time. We are all fed up, and my coworker walks up to them.

Coworker: “You need to leave if you’re just browsing. We closed ten minutes ago and need to finish closing so we can go home.”

Their eyes grew wide and they apologized and hurried out of the store. The kids had no idea what was going on, from what I saw, but the adults were nearly running out of the store. We all finished closing and left for the night. I would be lying if I said I did not have a drink at home that night. How can some people be so oblivious, even if we told them?

Related:
Not Very Closed Minded, Part 44
Not Very Closed Minded, Part 43
Not Very Closed Minded, Part 42
Not Very Closed Minded, Part 41
Not Very Closed Minded, Part 40