Not Very Closed-Minded, Part 35

, , , , | Right | May 28, 2020

I work in a chain office supply store’s copy area. About four months ago, our store hours were changed so that the store closes at 7:00 pm, which is earlier than a lot of other branches, and a lot of customers still haven’t gotten used to it. This customer comes in at about 6:45 pm.

Customer: *Jokingly* “I’m going to be your problem for the rest of the night!”

I chuckle a bit nervously.

Me: “Well, the night only lasts about another fifteen minutes.”

Customer: “Oh, well, who’s coming in to pick up the next shift?”

Me: “There is no next shift; the store closes at seven.”

Customer: “I’ve never heard anything like that before! Every other [Store] that I go to closes at, like, nine!”

Me: “Well, some stores had their hours changed back in April, and we were one of those stores.”

The customer shrugs and then tells me he wants to email us some files to print. He sends each file in a separate email, each of which takes several minutes to show up as he hasn’t optimized the files at all and they are quite large. Several are not even formatted correctly for printing, which means more work and poor prints. We aren’t allowed to ask customers to leave the store, even at close, so by the time I get everything printed it’s about 7:20, and he’s the only customer left in the store.

Customer: “Well, that’s the last one! You’re a real pro, huh? How long have you been working here?”

Me: “Um… about two years. And twenty minutes past close.”

He ignores this and proceeds to place every print very carefully in plastic protectors in a binder. This takes another ten minutes. I am exasperated, shooting apologetic looks at my coworkers.

Me: “Your total is [a very small total].”

Customer: “Oh, well, these couple of prints didn’t come out so well, so I’m not paying for them.”

I just want him to leave, so I take the prints — which are poor quality because of his poor files — and give him his new total, which he pays, and he FINALLY leaves the store.

Coworker: “Oh, my god. What did he even want?!”

Me: “Not even $10 worth of prints that he didn’t even size properly.”

The worst part was that this was the night of my Dad’s birthday, and I was over half an hour late for his birthday dinner!

Related:
Not Very Closed Minded, Part 34
Not Very Closed Minded, Part 33
Not Very Closed Minded, Part 32

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