Not Very Closed Minded, Part 23

| Right | November 13, 2016

(I work at a women’s clothing store where you can open a credit card. You can also pay off your card in the store at the registers, and often people will buy clothes with the card and then pay off that amount, or that amount and more off their store card. A woman walks in at about 8:30 one night to shop; she comes up to my register at 8:55. Like all of the stores in the shopping center we’re in, we close at 9. I’ve been working since 2 after having class all morning; I’m really ready to go home.)

Customer: *holds up her store card and a bank card, but doesn’t indicate which card she’s talking about when* “I’d like to pay with this card and then with this card to pay off the other card with this card.”

Me: *very confused* “I’m sorry, let me make sure I understand. You’d like to pay with your store card and then pay off your purchase with your bank card?”

Customer: *sighs loudly and looks at me like I’m an idiot* “No! I want to pay with this card—” *holds up bank card* “—and then make a payment on my store card.”

Me: “Oh, I see. I apologize for the confusion. Let me get that started for you.”

(I ring up her items and then begin the payment process.)

Me: “Okay, your total is [total] tonight. Is that a debit or credit card?”

Customer: “Oh, no. You know, I’d actually like to pay for this with my store card.”

Me: *growing increasingly frustrated, as at this point, it’s already 9:05* “No problem; let me go back a page and process it that way.”

(We finally get her transaction finished. I hand her her bag and then set up a store card payment.)

Me: “So we’ll be doing a payment of the amount of this purchase, correct?”

Customer: “Yes. $100.”

Me: “Okay, so $100 plus your purchase, so [new total].”

Customer: “No! Just $100! What are you doing?”

Me: “I’m sorry, I misunderstood. Just $100 then.”

(I fix that and set up the payment.)

Customer: “Oh, I think I did my debit PIN wrong. Can I do it again?”

Me: *so done* “Absolutely.”

(We do this three more times until she decides that she’s forgotten her PIN for her card. She decides instead that she’s going to write a check. Now since it’s 2016 and no one uses checks regularly anymore AND they run a huge security risk for everyone involved, accepting checks is a long and extremely slow process. At this point it’s 9:10. The check finally goes through and I hand her her receipt. It’s 9:20.)

Me: “You’re all set! My manager will have to let you out because we’ve actually locked you in the store because you’ve been here so long past our closing time. Have a nice night!”


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