Not Very Closed Minded, Part 15

| Right | April 13, 2016

(I work in a store in a large shopping mall. To lock up at night, tables of sale stock have to be shifted inside the store and large mesh doors have to be dragged across the entire store front and locked with two dead bolts. One night I’m closing the left hand door ten minutes later than usual when a customer rushes up to me out of breath.)

Customer: “Oh, good, you’re still open.”

Me: “I’m sorry, sir, but we’re just closing. Unless you know exactly what you want you’ll have to come back tomorrow.”

Customer: “No, it’s okay; she’s coming. Can you wait just ten seconds?”

(The customer immediately gets out his mobile phone to make a call. It becomes clear pretty quickly that he’s stalling me in order to give someone else extra time to walk to the store.)

Customer: *on phone* “Hello? Yeah, they’re still open; how far away are you?”

Customer: *to me* “Could you wait five minutes?”

Me: “I’m sorry, sir. The store is closing now.”

Customer: *on phone* “Yeah, yeah, hurry up. They’re closing.”

Me: “Sir, I can’t wait. I have to close the store now. I’m sorry. You’ll have to come back tomorrow.”

Customer: *to me, snapping* “I know! I know! Just hold on.”

(The customer then gets distracted by the phone call and steps away from the store entrance. He has his back turned, and is no longer listening to my warnings, so I close and lock the door behind him and walk away to count the registers. A couple of minutes later the front door rattles. I look up and the man I’d been speaking to and a woman — assumedly the one he’d been on the phone to — are standing outside the doors. She has several shopping bags in her hands.)

Customer: “Hello? Oi, are you going to let us in?”

(I ignore the man even as he continues to rattled the door, but he doesn’t give up. Eventually I have to approach the front of the shop.)

Me: “I’m sorry, sir, but the shop is closed now. You’ll have to come back another time.”

Customer: “Oi, let me in, though. You’re still there.”

Me: “Sir, as I said when you approached me before, the store is closed now. I’m going to have to ask you to step away from the store front.”

Customer #2: “He said you were still open! It’s only five forty five!”

(We closed at five thirty.)


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