Not Very Closed Minded: Friday Edition

, , , , | Right | October 26, 2018

(I am hired by a chain that is opening a new location. The AC hasn’t been hooked up yet, so we have the door propped open. The doorway is completely blocked by an easel and sign saying, “COMING SOON,” and listing the date we will open the new store. While we are unpacking boxes, we hear a scrape of metal on concrete. Sure enough, somebody is dragging the sign out of the doorway, and trying to come in.)

Me: “Ma’am, I’m sorry, but we are not open to customers. You will have to come back Friday.”

Customer: “Oh, it’s okay. I don’t want to buy anything; I just want to look around.”

Me: “I’m sorry, but we are not open yet. We are still building racks and unpacking boxes. You will have to come back Friday, when we open.”

Customer: “It’s okay; I have a store credit card. I just want to look around, before all the good stuff is gone.”

Me: “Ma’am, our other location at [Intersection] is open today, and they carry the same product. If you want to shop here, you will have to come back Friday when we open.”

(By this time, she has worked her way inside the store.)

Customer: “Oh! There’s no merchandise! There aren’t even any racks put together! When will you have merchandise?”

Me: “We will have everything ready for our grand opening on Friday.”

Customer: “Okay, I guess I’ll just have to come back on Friday!”

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