Not Very Closed Minded: Christmas Special

| Right | December 21, 2016

(I am working the Christmas Eve closing shift. For the holiday, we close at 6. There is a big sign on our front door informing customers of our holiday hours. At about 5:55, a customer walks in, with earphones in, apparently talking on the phone.)

Me: *on the PA* “Attention all [Store] customers. We will be closing in five minutes. Please bring all your final purchases up to the counter so we can ring them up. Thanks and have a great night.”

(Five minutes have passed, and the last rush of customers are in line at the counter. The woman with the earphones is nowhere to be seen.)

Me: *on the PA* “Attention all [Store] customers. We are now closed. Please bring all your purchases up to the counter. Thanks and have a great night.”

(Ten minutes later, after the rush has disappeared, my coworker and I do a quick walk of the store to make sure everyone’s out.)

Coworker: “I don’t see anyone!”

Me: “Nope, I think we’re— Oh, s***.”

(I spot the customer in our health products aisle, still using the phone.)

Coworker: “Okay, I’ll go tell her we’re closed.” *walks up to the customer* “Hi there, just wanted to let you know that we closed ten minutes ago.”

Customer: *with earphones still in* “Yeah, yeah.”

(Five minutes later, she is still there.)

Coworker: *on the PA* “Attention all [Store] customers. We are closed. Have a good night.”

(Just as we begin to lose our minds, with the customer still in the store 20 minutes after we closed, she takes out her earphones and looks over at us.)

Customer: “Excuse me, what time are you open until?’

Me: “We closed at six.”

Customer: *looks at the time on her phone, and realizes it’s 6:20* “Oh, my! I’m sorry!”

Coworker: *clearly tired* “It’s all right, ma’am, but try not to do it again.”

Customer: “You should have told me that you were closed!”

 

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