Not Thinking Outside The Inbox

, , , | Right | July 17, 2018

Me: “Good afternoon. This is the [Operating System] IT service desk. My name is [My Name]; how may I help you?”

Caller: “I hope you can. How do I make it so I can’t see my emails when I click on them?”

Me: “Excuse me, sir, but I don’t quite understand. Could you explain this issue to me?”

Caller: “When I click on my emails, it opens them. I don’t want to read them.”

Me: “Sir, if you do not wish to open the emails, the only thing I could suggest would be to not click them.”

Caller: “How do I make it so that I can click on my emails without reading them?”

Me: “What is it that you are wanting to do with the emails?”

Caller: “Nothing!”

Me: *unsure what to say* “Um, if there is nothing you wish to do with the emails, you should just be able to leave them in your inbox without having to click on them.”

Caller: “Will I still be able to open them later?”

Me: “Yes, sir. The emails will remain in your inbox until you choose to delete them.”

Caller: “Oh, okay. Thank you for your help.” *click*

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