Not Thinking Outside The Box – Part 2

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(I’m on the phone with a customer who had returned an empty box with no tape to our video rental store.)

Customer: “…I f***ing DID return that tape this morning!”

Me: “Sorry, but you actually only returned an empty box.”

(The customer continues yelling at me and calling me names. I patiently wait until he stops.

Me: “Could you do me a small favour? Go over to your VCR and press the eject button.”

(The customer curses me out again, but I hear him rest the phone down and then hear a VCR ejecting a tape. There is a silence, then the phone is picked up.)

Customer: “Um…I’ll be round in ten minutes.”

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Not Thinking Outside The Box

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