(I’m on the phone with a customer who had returned an empty box with no tape to our video rental store.)
Customer: “…I f***ing DID return that tape this morning!”
Me: “Sorry, but you actually only returned an empty box.”
(The customer continues yelling at me and calling me names. I patiently wait until he stops.
Me: “Could you do me a small favour? Go over to your VCR and press the eject button.”
(The customer curses me out again, but I hear him rest the phone down and then hear a VCR ejecting a tape. There is a silence, then the phone is picked up.)
Customer: “Um…I’ll be round in ten minutes.”
Not Thinking Outside The Box