Not Thinking Inside The Box, Part 5

Electronics Store, Reddit, Technology, USA | Right | CREDIT: bithxd | April 26, 2021

A customer buys two studio monitors and as a gift, we include the audio cables for free. I personally inform him that the extra cables will be placed in one of the boxes. After two days he calls back:

Customer: “Hi, I just got the monitors, everything is fine but I see you didn’t send me the cables you told me about.

I start thinking that maybe the other guy who packed the order may have forgotten the cables so I ask him to check once more if possible just to be extra sure.

Customer: “Okay sure I’ll check again but I have the boxes opened so I don’t think the cables can be somewhere else.”

After a few seconds and while I’m explaining to him that if he checked again and there are no cables we will send new ones.

Customer: “Okay, thanks but let me check the one box that I haven’t opened yet.”

Guess what was in that box…