Not Thinking Inside The Mailbox

(I am standing in line at my local post office when I overhear this:)

Man: “There’s been a problem; I’ve put my mail on hold, but it’s still being delivered.”

Worker: *interrupting him* “Yes, your mail was delivered to your mailbox.”

Man: “My mail was put on hold because I don’t have a mailbox right now.”

Worker: “Well, you should have been issued a temporary city-given one.”

(In our city, if a mailbox is damaged, it will be replaced by the city.)

Man: “No, I don’t have a mailbox, temporary or not. And now I’m looking for a week’s’ worth of mail.”

Worker: “The mail was delivered to your mailbox!”

Man: “The mail that should have been on hold was delivered to the mailbox I don’t have.”

Worker: “I’m sure the delivery person was just trying to be nice!”

Man: “By delivering my held mail to a mailbox that’s not mine?”

(Throughout this entire conversation, the post office worker continued to walk in circles about the mail, which should have been held, being delivered to either a mailbox that didn’t exist or to the wrong one. No apologies were given, either, and no ETA was given on the missing mail.)