Not Their Area Of Expertise

Me: “Thank you for choosing [Company] Wireless. My name is [My Name]. May I get your cellular number with area code, please?”

Caller: “I don’t have a cell.”

Me: “Okay, what service are you calling for?”

Caller: “My home phone and cable.”

Me: “What is your home phone number?”

The caller gives a proper number but only seven digits.

Me: “And your area code?”

The customer gives a proper postal code — not what I was asking for.

Me: “I’m sorry, I wanted your area code.”

Caller: “What?”

Me: “If I were to try to call you from Toronto, what would I need to dial?”

Caller: “Oh! One!”

Me: “What else, sir?”

Caller: “What are you talking about?”

Me: *Sighs* “Let me transfer you to Customer Care.”