Not The Right J, F, Or K
Customer: “Do you have that new book on JFK?”
Me: “Well, there are always books coming out about him. Several are published every year. One that came out this week is right behind you.”
The customer picks up the book.
Customer: “Oh! This is the one I was looking for. Thank you!”
I say goodbye and leave her to read on her own. She returns a minute later.
Customer: “Sorry, but I’m confused.”
Me: “Oh, is that not the JFK book you were looking for? I can look up to see what else has been published recently.”
Customer: “No, that’s okay. I know this is the one, but when I looked it up online it had a different cover, and it was more about his love life than his politics.”
Me: “Let me get this right. You are looking for a book with a different topic and cover. Are you sure that book your holding is the correct one?”
Customer: “I’m sure. Oh, well.”
She put the book back.
Question of the Week
Have you ever served a bad customer who got what they deserved?