Not The Most Gifted, Part 2

| Right | August 13, 2016

(I work at a café at a mall that sells gift cards you can use at every store within the mall, but it is also clearly stated that you cannot use these gift cards at any of the stores where food is sold (cafés, bakeries, supermarkets, etc.). It’s a very busy day right before Christmas, and a customer is ordering some food.)

Customer: “That’ll be it!” *takes out the mall’s gift card* “So, how do I do this? Do I just swipe?”

Me: “Oh, sorry, we do not accept the mall’s gift cards.”

Customer: “But that’s ridiculous! It says on the back of it that it can be used everywhere at this mall!”

Me: “I’m sorry, but you can’t use it here or at any of the other cafés in the building. It’s written on the back of the gift card as well as on the webpage where it’s bought.”

Customer: *raising his voice and leans over the counter* “BUT HOW AM I SUPPOSED TO PAY FOR MY FOOD?”

Me: “You’ll have to pay with something besides the gift card, and if you don’t have any money, I’ll have to ask you to step aside so I can take someone else’s order.”

Customer: *swears under his breath and walks away*

(About 10 minutes later, the customer arrives with one of the mall’s security guards. The guard walks up to me.)

Guard: *whispering* “I really don’t know what to do with this guy. We’ve all tried to explain to him that he can’t use the card here, but he won’t give up! Is there something you can do?”

(Meanwhile the customer had been standing next to the people waiting in line swearing and talking loudly to the customers about the terrible service and incompetent employees. We ended up giving him his meal for free, and less than a week later he tried the same thing at one of the other cafés. The management at the mall then took away his gift card (worth $80) for the two meals (worth $50). The man was very satisfied with the mall finally taking his gift card as payment.)

 

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