Not The Ingredients For Success
(I am working the lunch shift at a small bakery and cafe that also serves some different types of salads. The salads are displayed in bowls on the counter, but they don’t have signs. A middle-aged lady approaches the counter.)
Customer: “What is this salad?”
Me: “This one is chicken, corn, and kale, and next to it we have a kale with grana cheese and red onion.”
(I proceed to tell her about the rest of the salads. I understand that first-timers can be confused by our lack of signage, and I have no problem running through the descriptions for them.)
Customer: *staring intently at the two kale salads* “So… What’s the difference between them?”
Me: “Uh…”
Customer: “Is the difference just the ingredients?”
Me: *polite, deadpan customer service voice* “Yes, ma’am, the difference is the ingredients.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.