Not The Cream Of The Crop, Part 3
(On the particular day the dairy fridge has broken down AND we have quite a lot of stock with a ‘best before’ sticker for that day. So I decide to reduce all that stock lower than I usually would just to get rid of it.)
Customer: “I would like to speak to the manager, please.”
Me: “That would be me. How can I help you?”
Customer: “I bought this cream AND this cake today. I poured the cream over the cake for my family only to find it was off. So it ruined the cake. I want a refund for both.”
(She hands me a receipt which shows that both items had been reduced quite heavily. I apologize profusely while trying to explain that we were sure the dairy fridge breakdown didn’t damage anything.)
Me: “And that’s all done for you! Here is your refund of £1.”
(The customer holds the £1 coin in her hand and looks slightly confused.)
Customer: “I wanted a refund.”
Me: “…and I gave you one. According to the receipt you gave me you only paid £1 total for those products.”
Customer: “But it was bad. Surely you should give me a refund of the full price.”
Me: “Do you sell things on eBay?”
Customer: *taken aback* “How is that relevant?”
Me: “Indulge me.”
Customer: “Yes. I sold my husband’s PS3 last week.”
Me: “Okay, so let’s say I bought your husband’s PS3 for £100. But when I connected it to my TV it didn’t work and I insisted that I get a refund. Do I ask for the £100 I paid you or the £400 you probably bought it for?”
(Somehow this confused her even more. She decided I made a valid point and left the shop in an almost dream-like state. We never saw this customer again and we still don’t know to this day if she was attempting a scam, or just a little dim.)
Related:
Not The Cream Of The Crop, Part 2
Not The Cream Of The Crop
Question of the Week
Have you ever served a bad customer who got what they deserved?