Not Thankful They Are Four Hours Late

, , , , , | Right | November 28, 2019

(It is 4:00 pm and I am managing at a restaurant on Thanksgiving, but it is so busy that I have to take over seating. We have been completely booked for over a week, but guests can wait two hours for an opening. As I’m talking to a guest, a very rude lady pushes her way through a huge line of about nine people.)

Me: “Hello. I’ll be happy to help you, but you’ll have to wait your turn.”

Old Lady: “No. I have a reservation. My family is now here. Seat us now.”

Me: “Ma’am, most of these people here have reservations, so if you could please wai—“

Old Lady: *cursing in Spanish at me* “No! Seat me now!”

Me: *rolls my eyes and agrees with the thought of giving her the worst table possible* “What name is it under?”

Old Lady: *gives first and last name*

Me: “Ma’am, there is no reservation under that name. Was it under someone else’s?”

Old Lady: “Are you not listening to me? Are you r******d?!”

Me: *cringes at that word* “What time did you make the reservation for?”

Old Lady: “Noon, but it was for eight, and now we’re ten.”

Me: “Ma’am, that was four hours ago. Not only did we try to call you and then wait twenty minutes, but we gave your table to the next group waiting.”

Old Lady: *looking completely shocked* “What?! Why would you do something like that?! It’s my table! I can come whatever time I want!”

Me: “Ma’am, you made it for 12:00 pm. We only allow a two-hour time frame for a party of eight.”

Old Lady: “That’s ridiculous! Who eats Thanksgiving dinner at 12:00 pm? That’s not even a normal time!”

Me: “It’s the time you requested.”

Old Lady: “Yes, but that’s because it was the only slots you had left. This is the hostess’s fault!”

(After looking up who made the reservation, I see it was me. Thanksgiving is a huge holiday so no screw-ups are allowed because of not checking a simple thing.)

Me: “Ma’am, I can put your name down, but you may have to wait up to two hours.”

Old Lady: “No… you obviously don’t know what you’re doing. I want to talk to the manager.”

Me: “I am the manager on the floor today. You set your time at 12:00 pm. You didn’t show, you didn’t answer our calls, nor did you call to confirm the reservation. So, unfortunately, all I can do is put you on a wait list.”

Old Lady: “Fine. But this is certainly not my fault. I expect free appetizers and dessert. I also want that room with the Pope’s head on the round table.”

Me: “Ma’am, none of those is a possibility. This was your mistake and your mistake only. I’ll see if I can have your family of ten sit together, but again, it may be over two hours.”

Old Lady: “You’d better do as I say, or I’ll call corporate.”

Me: *pretty tired of the back and forth* “Great. Tell them I said hi. I have you down on the waitlist. Now, if you could please move so I can take the people who were here before you, who actually decided to show up to the reservation they made weeks prior so they could eat Thanksgiving at a ‘normal’ time…” *I talk to the person behind her* “Hello, sir! Name?”

(I should mention I was pregnant, as well. I had no patience after working from 10:00 am to 11:00 pm, on my feet after closing the night before. I honestly didn’t care if I lost my job, but my GM heard the whole thing and thought it was hilarious.)

1 Thumbs
668