Not Taking Bookings Off The Clock
(Our bookstore has several locations. I used to work in a mall in my hometown, but for about four months I have been working in our store in the next town over. I am shopping in the mall, and I wait in line in a store that’s not too far from the bookstore.)
Customer: *in line behind me* “Excuse me. Do you carry [Series of Books] at [Bookstore]?”
Me: *a bit confused, as I don’t know her* “Uh, yes. We do.”
Customer: “Great. Do you have [Title]?”
Me: “I’m sorry. I really don’t know. I work at a different location now, so I don’t know the stock of this location.”
Customer: “Oh. I thought you knew. I will call them when I get home, and ask.”
Me: “All right.”
(I just thought, “…OR you could just go and have a look.”)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
