Not Taking Account

(This customer is on his phone.)

Me: “Do you have a rewards card with us?”

Customer: *gives number*

Me: “I’m sorry, that number isn’t coming up; is there another I could try?”

Customer: *gives another number*

Me: “I’m sorry, that number isn’t coming up, either.”

Customer: *gets off phone* “What?!”

Me: “Neither of those numbers are coming up in our system.”

Customer: “Well, that’s not my problem, is it?! I’ve been coming here for 15 years!”

Me: *tries numbers again* “Sir, I’m sorry, but those still aren’t coming up.”

Customer: “Are you checking to see if I have an account?”

Me: “A rewards card, yes.”

Customer: “I don’t have one. I was on the phone, so I didn’t know what you were saying.”