Not Taking Account Of His Gender
(Note: I am a female to male transgender person. My voice is very masculine, but companies can be slow to process my name change.)
Me: “Hi there, I can’t seem to connect to my internet.”
Tech: “Can I have the name on the account, please?”
Me: “It’s [My Name].”
Tech: “That is not the name on the account. Can I speak to the account holder?”
Me: “Speaking. You must not have processed my name change yet. I used to be [Birth Name].”
Tech: “But [Birth Name] is a girl’s name.”
Me: “Yes, I’m a female to male transgender person.”
Tech: “What? What’s that?”
Me: “Well, I was assigned female at birth, but I transitioned so I’m male now.”
Tech: “What you’re describing is impossible.”
Me: “Right… well… can I get some help with my internet or not?”
Tech: “Not unless I can speak to the account holder.”
Me: “Okay, can I speak to someone again to get my name changed on the system?”
Tech: “Not unless I can speak to the account holder.”
Me: *sighs*
This story is part of the Transgender-themed roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
