Not Taking Account Of His Gender

| UK | Working | November 22, 2013

(Note: I am a female to male transgender person. My voice is very masculine, but companies can be slow to process my name change.)

Me: “Hi there, I can’t seem to connect to my internet.”

Tech: “Can I have the name on the account, please?”

Me: “It’s [My Name].”

Tech: “That is not the name on the account. Can I speak to the account holder?”

Me: “Speaking. You must not have processed my name change yet. I used to be [Birth Name].”

Tech: “But [Birth Name] is a girl’s name.”

Me: “Yes, I’m a female to male transgender person.”

Tech: “What? What’s that?”

Me: “Well, I was assigned female at birth, but I transitioned so I’m male now.”

Tech: “What you’re describing is impossible.”

Me: “Right… well… can I get some help with my internet or not?”

Tech: “Not unless I can speak to the account holder.”

Me: “Okay, can I speak to someone again to get my name changed on the system?”

Tech: “Not unless I can speak to the account holder.”

Me: *sighs*

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