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Not Sue-table

, , , | Right | October 28, 2015

(My brokerage company lists our toll-free number on all the domains we are selling; hence, we get a lot of confused calls. Our reception teams mostly take care of that problem. However, sometimes few will slip through the crack and get a hold of me.)

Me: “Hello, this is [My Name]; how can I assist you?”

Caller #1: “What is your fax number?”

Me: “What domain is this related to sir?”

Caller #1: “Are you going to give me your fax or not? Or should I just see you in court?”

Me: *pause* “Here is my fax number.” *gives it* “What is this regarding?”

Caller #1: “We are suing you for infringement and for stealing our website.”

Me: “We are a brokerage firm. We don’t own anything or would need to steal. We represent clients who own domains.”

Caller #1: “Yeah. Whatever.”

(He hangs up. Ten minutes later I receive a fax. He claims we stole his website and that we’re running it under his name. I call back from the number shown in the fax.)

Me: “This is [My Name] from [Company]. I have received a fax from a gentleman from your company. I realize the domain mentioned in the letter is owned by your own company.”

Caller #2: “Yes. That was [Caller #1]. He has left the office. I am the director of the company. Are you going to stop stealing our website or do we need to see you in court?”

Me: “Sir, after reading the fax, the website name is owned by you and is redirected to your company. Effectively, you are trying to sue yourself.”

(I can hear a lot of typing in the background.)

Caller #2: “Oh! I guess our tech team must have bought this without us knowing.” *long pause* “I am sorry; we should have looked into it.”

Me: “I think I just saved you a whole lot of lawyer cost and embarrassment.”

Caller #2: “Yeah, [Caller #1] is an idiot sometimes. Thank you again.”

(I passed that fax around the office, and now it’s pinned on the fridge in our company kitchen.)

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